What are the 10 best ways to build trust in a relationship?
at 10 things build trust in a relationship? So what do you do to build trust in a relationship? Think about it. I'll wait. You're probably not sure because it's not very conscious or deliberate. In fact, you might have trouble usefully defining "trust." For their book The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations, the authors surveyed three global companies in various countries to define trust. They established two different types of trust: Competence-based…
5 minutes
Checklist: the 5 secrets to winning at office politics
What are the secrets to winning at office politics? The research and the experts agree on what it takes to win at office politics. Jeffrey Pfeffer, author of Power: Why Some People Have It and Others Don’t brings the academic research and Albert Bernstein, clinical psychologist and author of Am I The Only Sane One Working Here?: 101 Solutions for Surviving Office Insanity brings 30 years of one-on-one work with execs. It's eerie how much what they say lines up. So what do you…
5 minutes
Hostage Negotiation Techniques That Will Get You What You Want
ow does hostage negotiation get people to change their minds? The Behavioral Change Stairway Model was developed by the FBI's hostage negotiation unit, and it shows the 5 steps to getting someone else to see your point of view and change what they're doing. It's not something that only works with barricaded…
5 minutes
What 3 tricks will get people (including yourself) to do things right?
at does it take to get people to do things right? It's an important question. And the answer is not as hard as you might think. But as you'll see, a lot of people had to die before someone realized what works. 1) Make a checklist I've posted before about the power of checklists and Atul Gawande's excellent book on the subject. We're all prone to simple errors. And in some fields these errors are quite costly. In medicine,…
3 minutes
Behavior change: How do you get people to do the right thing?
at's a simple way to cause behavior change? Behavior change is not easy. But there's a great TED talk that shows a simple way to influence people to do the right thing. And it leverages a principle we can all use in our daily lives. Alex Laskey spoke about how we can use the psychology of behavior change to get people to reduce their energy consumption. Grad students hung signs on people's doorknobs, asking them to turn off their air-conditioning and…
2 minutes
Robert Cialdini explains the six ways to influence people – Interview:
. Robert Cialdini Dr. Robert Cialdini is the authority on the study of persuasion. His classic book, "Influence" has sold millions of copies and is widely regarded as the go-to text on the subject. What makes the book so special is it's not just a collection of academic studies on college students. Bob went "undercover" to learn the secrets of used car salesmen, marketing professionals, telemarketers, and others who influence in order to survive. He distilled his findings down to…
7 minutes
What’s the best way to influence others?
k for advice. Via Adam Grant's excellent Give and Take: A Revolutionary Approach to Success: New research shows that advice seeking is a surprisingly effective strategy for exercising influence when we lack authority. In one experiment, researcher Katie Liljenquist had people negotiate the possible sale of commercial property. When the sellers focused on their goal of getting the highest possible price, only 8 percent reached a successful agreement. When the sellers asked the buyers for advice on how to meet their…
2 minutes
What are the six steps to making your ideas contagious?
bsp; In his book Contagious: Why Things Catch On, Wharton business school professor Jonah Berger lays out the six key elements that make ideas and products catch on: 1) Social Currency: "We Share Things That Make Us Look Good" "Does talking about your product or idea make people look good? Can you find the inner remarkability? Leverage game mechanics? Make people feel like insiders?" 2) Triggers: "Top of Mind, Tip of Tongue" "Consider the context. What cues make people…
2 minutes
