hen do we really learn good conversation skills? Well, we don't. We're just kind of expected to pick them up... And we wonder why people aren't better communicators. How can you be that person people love to talk to? I've posted a lot of research and expert interviews on the…
er feel like the cable company or your phone service provider is charging too much? Ever feel helpless to do much about it? You're not crazy. When you call them the customer service rep is reading from a script. I know somebody who has worked on producing those scripts -- he's a Harvard trained negotiator. An expert. He makes sure the phrasing triggers reciprocity and subtly includes a number of other techniques to benefit them -- and not you. So when you…
meone is screaming in your face at the top of their lungs. Or ranting angrily and you can't get a word in edgewise. Or maybe they're sobbing so hard you can barely understand what they're saying. We've all been there. These situations don't happen a lot (thank god) but we all feel helpless when they do. And because they're rare we don't ever seem to get better at handling them. Problem is, these moments are often critical because they're usually with people…
ve posted about getting people to like you, winning arguments and FBI methods for negotiation -- but let's take it to the next level. There are ways to deal with people who are difficult but brass tacks here, folks: most of the people who cause you problems aren't going anywhere. You work with them, you live with them, heck, in many cases you love them, but the people closest to us can still cause a lot of problems. How do we…
want 2B a better writer? Good writing is often looked at as an art and, frankly, that can be intimidating. No need to worry. There are rules -- even science -- behind writing well. Our brain works a particular way; so what rules do we need to know to write the way the brain best understands? To find out the answer I gave Steven Pinker a call. Steven is a cognitive scientist and linguist at Harvard. He's also on the Usage Panel…
eeting new people can be awkward. What should you say? How can you make a good impression? How do you keep a conversation going? Research shows relationships are vital to happiness and networking is the key to getting jobs and building a fulfilling career. But what's the best way to…
at can we learn about human nature and the way the world works from reading history? This has been the territory of Robert Greene. He is the New York Times bestselling author of 48 Laws Of Power, The Art of Seduction, and Mastery, among other books. Combining the lessons of thousands of years, what do you learn about the fundamental subjects of seduction, power and mastery? I called Robert to find out. Seduction What's at the root of seduction? Surprise. Robert…
o Hasn't Wanted To Be Cool? We've all wanted to be cool. But research shows that it's not merely a shallow desire. Cool makes a difference in life. For instance, charismatic leaders bring out people's best. Via The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism: If you’re a leader, or aspire to be one, charisma matters. It gives you a competitive advantage in attracting and retaining the very best talent. It makes people want to…
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