w can you make a good first impression? First impressions matter even more than you think. They’re the most important part of any job interview. And once they’re set, they are very hard to resist. Most advice on the subject is defensive, just telling you how to not offend. How can you strategically make a good impression? From the outset, frame the conversation with a few well-rehearsed sentences regarding how you want to be perceived. This will end up being the structure the other…
ank Luntz has "engineered some of the most potent political and corporate campaigns of the last decade." His wordsmithing helped Republican Rudy Giuliani get elected twice in New York -- a city where Democrats outnumber Republicans 5-to-1. Luntz and his polling firm have learned a great deal about language by conducting nearly 1500 surveys and focus groups for a wide range of products and politicians. The key takeaway from his book is actually part of the title: It's not what…
ren Pryor's book Don't Shoot the Dog!: The New Art of Teaching and Training explains the fundamentals of behavior change. And these methods are effective whether the subject is a dog, a dolphin or your neighbor, Larry. The main lesson for getting people to do what you want is that positive reinforcement -- rewarding behavior you like -- is king. Whether it's with a smile, a cookie or a bribe, rewards work. But what about getting rid of behaviors you don't like?…
Not Negotiating Via The Essentials of Job Negotiations: Proven Strategies for Getting What You Want: ...the overarching theme to successful job negotiations is to be respectful and reasonable at all times. Be sure to keep this guiding principle before you, and then jump in. There is some truth to the adage that you get half of what you ask for, and none of what you don't. 2) Not preparing effectively for the job negotiation Via The Essentials of Job Negotiations:…
ologies do make a difference. People often prefer them over money, even if they're just cheap talk. What does the research say about the best way to apologize? One Don't apologize for what you think you did wrong. Apologize for what they think you did wrong: ...victims reacted most positively to apologies that were congruent with their self-construals. Two The most effective apologies have four parts: Via Wait: The Art and Science of Delay: Aaron Lazare devotes two…
I Hostage negotiators know how to listen and this is the secret to connecting with people. We've all been told we could be better listeners and that listening is important. But what does that really mean and how do we do it? Let's round up the research... Why It's Important Nobody likes a conversational narcissist but we've all been one: Conversational narcissists always seek to turn the attention of others to themselves. Your first reaction to this statement is likely,…
ossed legs are a very bad sign. Via The Silent Language of Leaders: How Body Language Can Help--or Hurt--How You Lead: Crossed legs can have a devastating effect on a negotiation. In How to Read a Person Like a Book, authors Gerard I. Nierenberg and Henry H. Calero reported that the number of times settlements were reached increased greatly when both negotiators had uncrossed their legs. In fact, they found that out of two thousand videotaped transactions, not one resulted…
search shows that consistency in tone is extremely persuasive. People who don't get shaken up and maintain a smooth approach have a natural advantage. Stuttering, long pauses, pitch of the voice going up and down... none of these inspire confidence. Avoid emotional variability in how you carry yourself when presenting. A narrow tonal range conveys a high degree of control and certainty. Via Honest Signals: How They Shape Our World: ...the consistency of one's emphasis and timing is an honest…
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