ing well is hard -- but not in the way you might think. We usually look for nervousness as one of the signs of lying. Like the person is worried about getting caught. But that's actually a weak predictor. Some people are so confident they don't fear getting caught. Others are great at hiding it. Some get nervous when questioned so you get false positives. And others are lying to themselves -- so they show no signs of deliberate deception.…
you want to know how to win every argument? Stop trying. Not that passivity is the most effective strategy but if you're thinking about "winning" you're already headed down the wrong path. From a neuroscience perspective, "When an argument starts, persuasion stops." Via Compelling People: The Hidden Qualities That Make Us Influential: When an argument starts, persuasion stops. A group of researchers including psychologist Drew Westen conducted a revealing experiment, which Westen wrote about in his book The Political…
nt to learn the negotiation tactics of an MBA? I've cleaned up and distilled notes from the excellent negotiating course I took in MBA school taught by MIT lecturer John Richardson. Preparation Always, do your homework. Success in negotiation is strongly correlated with time spent preparing. Preparing in a group helps; others will come up with things you didn't. Be ambitious. There's usually a connection between aspiration level and what people get. (Obviously, you can go too far, so look…
san Cain is the New York Times bestselling author of Quiet: The Power of Introverts in a World That Can't Stop Talking. It's one of the best books I read last year and I've posted about it numerous times (here, here, here and here.) Her wonderful TED talk on the subject has nearly 5 million views: Susan and I discussed how introverts and extroverts should best deal with each other, what we can all learn from introverts, and how she…
hey Need To Like You." About 3:30 into the video below: Here's the equation for getting what you want. Cutting to the chase: You want to get more. You want more money, a better offer, a better deal; here are the components of what you need to do. First, they need to like you. That's the first component. The things you do that make them like you less make it less likely that you are going to get what you want...…
esentations can be unbearable. We average 5.6 hours each week in meetings and 69 percent of us feel they aren't productive. Which presentation techniques can help you improve your delivery and convince your audience? 1) To Inspire, Start With "Why" not "What" What magic do both the speeches of Martin Luther King and the marketing of Apple have that move us to believe and act? Simon Sinek, author of Start with Why: How Great Leaders Inspire Everyone to Take Action,…
at are the fundamentals of conversation skills? I've posted about the fundamentals of networking, and even how introverts can network but many people have written to me asking about the nitty gritty of conversation skills. What do you say when you're face to face? It's a good question that isn't often addressed. First impressions matter even more than you think. And once they’re set, they are very hard to resist. Let's break it down: 1) "Be yourself" is often bad advice. Is…
at gets you more clicks? Ideas are great. But how do you make your ideas spread? Why did that other guy's post get so many Facebook likes? What will get you more clicks? I asked Jonah Berger, professor at The Wharton School of business at the University of Pennsylvania and author of Contagious: Why Things Catch On. Taking lessons from Borat, Apple's iPod and Hump Day, Jonah offered five tips for making your ideas spread like wildfire: 1) Make People Look Good…
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