When you’re speaking emotionally, the words you use almost don’t matter at all. Voice tone and body language are far more important.
Via The Heart of Social Psychology: A Backstage View of a Passionate Science:
One often quoted study (Mehrabian & Ferris, 1967) found that of all the information conveyed to another person when we say something that is emotional (not informational), only 7 percent is contained in the actual meaning of the words we use.
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