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Researchers found that employees’ moods when they clocked in tended to affect how they felt the rest of the day. Early mood was linked to their perceptions of customers and to how they reacted to customers’ moods.
And most importantly to managers, employee mood had a clear impact on performance, including both how much work employees did and how well they did it.
“We saw that employees could get into these negative spirals where they started the day in a bad mood and just got worse over the course of the day,” said Steffanie Wilk, associate professor of management and human resources at Ohio State University’s Fisher College of Business.
“That’s why it is so important for companies to find ways to help their workers start off the day on the right foot.”
The results showed that when employees started the day in a good mood, they tended to rate customers more positively through the day. They also tended to feel more positively themselves as the day progressed.
“Starting off at work wearing rose-colored glasses – or gray glasses – shapes the way we perceive events the rest of the day,” Wilk said.
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