A new study led by a Michigan State University business scholar suggests customer-service workers who fake smile throughout the day worsen their mood and withdraw from work, affecting productivity. But workers who smile as a result of cultivating positive thoughts – such as a tropical vacation or a child’s recital – improve their mood and withdraw less.
“Women were harmed more by surface acting, meaning their mood worsened even more than the men and they withdrew more from work,” Scott said. “But they were helped more by deep acting, meaning their mood improved more and they withdrew less.”
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