Are whining, complaining, pissed-off employees better at problem-solving?
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Teams that share complaints solve complex problems more effectively and have more solidarity. Groups that share positive emotions are more creative but analytic tasks are handled better when negative emotions are exchanged:
Managers who want their team to perform better should let employees express negative emotions. Teams who share bad feelings solve complicated problems better, share more information with each other and have a greater solidarity, concludes Dutch researcher Annefloor Klep.
Many organisations want their employees to regulate negative emotions and only show positive ones. However, from the experiments of Annefloor Klep it has become apparent that this isn’t always the right strategy. She found out that teams which share positive emotions are better at creative tasks; however, analytical tasks are handled better if a team shares negative emotions.
Source: Science Daily
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